Cases of Impact: Logistics, Transport
- A rail network operator reorganizes and integrates the dispersed maintenance functions. Maintenance processes are mapped, outcomes and performance metrics defined and real performance improvement initiatives launched. With emerging successes, departments are integrated into a shared structure. ➔ Maintenance processes are continuously developing efficiency.
- The leadership team of an airline caterer collects feedback on strategy and management style. The team together evaluates data and explores causes of the situation. Based on the congruence of perspectives forming in this process, the team engages with high energy in designing new business concepts for sharpened market segments and self-coordinates the realization. ➔ Plans to increase profitability and expand the business are implemented.
- The HR department of a rail operator orients their co-workers towards improving services. Teams review systematically the outcome of HR services, identify potential improvements and change the structure of activities accordingly. A leadership dialogue on HR service objectives and performance is established on several levels of the organization. ➔ Customer benefit and feedback are measurably improving.
