Cases of Impact: Retail, Wholesale
- A regional grocery chain turns around the profitability of a segment of convenience stores by streamlining the concept and accordingly launching a breakthrough project with high co-worker-involvement. ➔ A sub-brand is clearly positioned, the business model of the stores is refurbished, the losses are stopped.
- A mail order company fundamentally restructures all processes connected with returns. A return management function is developed, with the purpose of maximizing the sales value of returned items. ➔ Significant contribution to company bottom-line is achieved, a top-performing process management is established.